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Good for quick maps

Used the Customer Journey Mapping Tool for a project. It worked well. Got my map done without issues. Easy to export to PDF for my report. Straightforward process.

Good for quick maps

I used the Customer Journey Mapping Tool for a project. It was pretty straightforward to get a map done. Export to PDF worked fine, though the formatting was a bit off on one page break. Got the job done quickly enough.

Useful for mapping

Used the Customer Journey Mapping Tool. It's browser-based and worked fine. Exported to PNG easily. The free plan was a good start, then upgraded for more features. No major issues, but wished for more template variety.

Great for team collaboration!

We just used the Team Collaboration Workspace for the first time on a big project, and it was fantastic! Creating a Service Blueprint with multiple people contributing simultaneously made everything so much faster. The Presentation Mode was also super helpful for our client meeting. I was worried about potential lag with everyone on it, but it handled it like a champ. We needed a few more Custom Branding options, but honestly, that's a small thing. I'm definitely going to recommend this to other teams in my company!

Reliable tool, consistent service

I've been using UXPressia for a while now, mainly for persona creation and customer journey mapping. This last time I built a few B2B Persona Templates for a new client. Like always, the interface was easy to navigate and real-time editing with my team went smoothly. It's consistently reliable, which is why I keep coming back. My only minor issue was that exporting a large project to PNG took a bit longer than expected, but it wasn't a dealbreaker.

Solid CX platform, small snag

I signed up for a monthly subscription to the CX Management Platform and started using the Persona Builder and Service Blueprint Tool. The ordering process was simple enough, just picked the plan and paid. Delivery, since it's a cloud service, was instant access, which is great for getting started right away. The tools themselves are pretty intuitive; I found plenty of templates, like the B2B Persona Templates, which saved me a lot of time. Real-time editing with my team was seamless, no lag or anything. However, I noticed the Custom Branding option is only available on higher tiers, which is a minor annoyance for a small business like mine wanting to keep everything cohesive. Exporting to PNG was quick and the quality was good. Support answered a question I had about data integration within a few hours, so that was helpful.

Annual plan saves money

I needed a Persona Builder for a project and found UXPressia. The annual billing option gave me a good discount, which was key. I compared it to a few others, and for what I needed, the features were a good value. It felt worth the purchase, especially not having to pay monthly. Creating custom personas was easy enough, though the B2C templates were a bit basic for my specific needs.

Good tool, some UI quirks

I signed up for the Pro plan after trying the free tier for a bit, mainly for the Customer Journey Mapping Tool and real-time editing. Ordering was straightforward on their site; I chose annual billing for the discount. Delivery isn't really applicable since it's a cloud service, but access was instant. I used their PDF export feature quite a bit, which worked well for sharing with stakeholders. The collaboration workspace is solid, though sometimes the interface felt a little cluttered when multiple people were editing. Support responded within a day when I had a question about custom branding. Overall, it's a powerful platform for journey mapping, just a slight learning curve with some of the UI elements.